Thank you for visiting MercuryTreasures.com. You will receive your items within 10days to 3 weeks or sooner after we have received your order.

*Shipping Option*



Orders will be shipped from our warehouses that are located in USA, China and Hong Kong.

Shipping options are below ,

* Ship from USA : UPS or USPS priority mail.

* Ship from China : Standard air mail, e-packet, EMS, DHS,

* Ship from Hong Kong : Standard air mail registered , Hong Kong speed post,

Some of the items have the option for free shipping. ( It's stated about it in the product description page. )

For items which are shipped from China,

We have mentioned in the items pages for all the items which are available only in China.

Please select the shipping option " Regular Shipping from China " at the check out page for the items which are available only in China.

For items which are shipped from USA,

Overnight and 2nd day Air are available with an extra charge. You can confidently order during any holiday season and receive fast delivery.

We have installed a shipping cost UPS calculator into the stores which will automatically calculate your shipping charges on your total order.(International shipping is not included) Plus flat handling fee of $1.50.

Signature required for many the shipments which are shipped from USA when it is delivered, as a proof of delivery for security reason .

For large products which measure over 15 inches (H,W,L) It will be packed by over-sized box and the additional shipping fee will appear. We are sorry for the inconvenience, our shipping fee calculation system can not calculate the oversize box shipping fee.

So the additional shipping fee will be billed later.

For the international orders and US Island orders, please send us an email with your shipping address and the zip code before you place your order. Soon we will send you back your shipping fee information.

Shipping fee is not included in the total amount in the check out page.

You can also check the estimated shipping fee at the US postal service page at the link below,

http://postcalc.usps.gov/.

( the handing fee, insurance and signature confirmation fees are not included in the USPS calculator. )


About Customs Duty, Excise Duty or Import VAT

It's important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery. It is different in different countries.

We do not collect any United States sales tax on International orders, but ALL Duty fees, Customs, VAT, Import Taxes, or other point of entry charges for shipments to foreign countries outside of the continental United States that may be owed to that foreign country or its tax authority are to be paid by the customer or recipient of the International shipment.

International purchasers will need to contact their customs office for up to date duty and tax information.

With the exception of holidays we will ship your package to you within 48 hours to 10 days of receipt of funds. We make buying trips to China once a week and can usually fill out of stock items during that trip.

If an item will be back ordered longer than 10 days, we will advise you and ask you if you wish to wait or receive a refund. There are over 5,000 different items in the warehouse so back orders are few. We will be glad to rush processing and filling your order at your request.
Please Just ask.

Domestic Shipping Options and Ship Times:

To find out when your order will arrive, you need to consider the availability of the item(s) you ordered and the shipping option you selected. We use the following calculation:

Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time

Example: An item that is usually ship in 3 to 4 business days and is sent via Standard Ground Delivery (3 to 6 days) will arrive in 6 to 10 business days.

Express Delivery Options:

We offer 1 Day and 2 Days Express Delivery options. Express Delivery charges are based on the order's total weight and its destination.

Please note that by choosing the Express Delivery option, it will not reduce the time for your order to leave our warehouse, it will only reduce the time in transit. We use the following calculation:

Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time


If you have any questions please email us

All orders will be shipped to your billing address which is the credit card holder's address.

If you would like to ship your order to an address which is different from your billing address, please contact us by phone or email.

sales@mercurytreasures.com

* Payment methods *

We accept VISA , Master, American Express , Discover and paypal.

* Full name of the credit card (must match with your billing contact name on your order )

*The three digit verification code on your card (listed in the signature panel on the back of your card following all or a portion of your credit card number). For example, if the number in the signature panel reads 1234567891012345 777, then 777 is your verification code).

*The expiration date (month/year) of your card

* Address Verification used on all credit cards orders.

* Credit Card fraud is reported to your local attorney general and the sheriffs department of your local city.

* For Po.box address customer, please email us with your home phone number or fax us (1-520-498-9901 ) with your order information below.

* Your order item number
* Item Name
* Quantity
* Your name
* Your billing and shipping address and home phone number
* Your email address
* The full name on the credit card (must match the billing contact name on your order)
* The type of credit card (Visa , Master American Express, Discover)
* Your credit card number
* The three digit verification code on your card (listed in the signature panel on the back of your card following all or a portion of your credit card number). For example, if the number in the signature panel reads 1234567891012345 777, then 777 is your verification code).
* The expiration date (month/year) of your card Shipping option ( UPS Ground or 2nd day Air or overnight shipping )

* Our Guarantee*

Return & Cancellation

You must be completely satisfied with any of our products, or return the product in re-saleable condition for a refund of the price we received (shipping & transaction fee NOT included). Regardless of the reason we will substitute another product or refund your purchase price. All claims for replacements and/or refunds must be made within 7 days of receipt of said product.

Once we shipped and saled your order, a fee will be imposed for credit card transaction.

The minimum fee that would be charged is 5% of the total amount paid for any cancellation, it could be more depending on your credit card type.

To place a return, please
email us within 2 days of the day you received your order before you return the item and explain the reason for your return and what items are being returned to us. We will respond with the return address and an RA number (return authorization number) that you must write on the outside of your return package.

We do not accept any return package without the RA number.

For all the return package without RA number, will be penalized 50% of the return item prices.


To avoid the penalty, please follow these steps above.

Return for the free shipping fee items,

If you would like to return the item, and would like to request the refund, the amount of the shipping fee we paid for that order will be deducted from the total amount, and this is the amount that will be refunded.

Damage and/or breakage

We are not responsible for damage caused by the postal services or private delivery services in any country once the package leaves our hands. We go to great lengths to pack each item to survive even the roughest trip around the world. If there is any concern about breakage to an item we will be glad to arrange to have the item insured before it leaves Hong Kong or Florida.

If you got damage items when it arrived, please keep all the packing, any receipts and confirmation to file the claim, and email us with the digital photo of the damaged item which is taken by you right away in the delivery date.

When the order was delivered to you, please check all the items in the box and see everything is fine as soon as you received the package.

We DO NOT accept notice from customers making a damage claim after 24 hours from the delivery date.

Please do NOT return the damaged item to our place.

The damaged item will be picked up by the delivery service with the claim number from the receiver's place.

The replacement will be made after the damaged claim instructions are completed.

In order to get the refund or replacement, please follow our damaged claim instructions.

We can not accept cancellation for the order until the damaged claim is completed.

Please note : Refund will be made only when item is a one of a kind item or when the item is not available.

Cancellation & refused shipments

If you need to cancel your order, please contact us by email ( to sales@mercurytreasures.com) within 3 hours of the time the order was placed. Other wise, we can not guarantee that order cancellations will be accepted.

For inside of USA orders, most of the orders are usually shipped within 1 to 3 business days from our warehouse. Once the order is placed, and the sale was made by our payment verification system, transaction fees appear for each order, and also once the order is shipped, the cancellation will not be accepted.

Any orders refused acceptance for delivered by customer without prior written notification to us will be subjected to a 25% re-stocking fee. All cancelled orders must have written email confirmation from us that the order has been cancelled.

Customer may be charged a $25.00 additional handling fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must reshipped. Any shipment that needs to be re-shipped will be charge the same shipping charges that apply to the original order.

If you refuse a shipment on an order because you do not want to pay customs fees to your government, or if you miss the scheduled delivery attempts to your delivery address and your undelivered order is returned to us, the shipping charges for both (1) the return shipment from your country and (2) your original shipping charges will be deducted from your refund once the returned shipment has been received by us.

Other claims - Missing parts or pieces, etc,

All these types of claims must be notified to us within a day from the date of receiving the item. Other wise, the extra shipping postage will be charged.

Loss of any item:

Small items are shipped Air Mail for International delivery and normally the post office here in Hong Kong does not give a receipt. We can request that the item be sent Air Mail Registered and a receipt is provided so you can track your package. Larger orders are sent Air Parcel and a US Customs receipt is always given (if the parcel is headed for the USA). To date (knock on wood) we have never lost a parcel. However, if there is any concern please request we send it registered (there is a small charge). Larger parcels are automatically sent Air parcel so we always have a receipt.

Substitutions: We reserve the right to substitute an item of greater value for any item ordered which we cannot deliver due to damage discovered during packaging for shipment. We will not knowingly ship damaged goods but will select a replacement item or items similar to and of greater value than the item which was damaged prior to shipment.



Incorrect address

If the shipping address was incorrect, the shipment will be returned to our warehouse. and if the error was made by us or our warehouse, the replacement item will be shipped soon.

However if the incorrect address was made by customers, replacement wont be shipped until the shipment is returned to our warehouse with re-sell-able condition.

Please note : If the shipment was shipped from Hong Kong, it will take more than 3 months to be returned to Hong Kong by ship and the replacement will be shipped after our warehouse received the return package.

If the return shipment was damaged during the transit, the replacement or refund will not be made.

Customer may be charged a $25.00 additional handling fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must reshipped. Any shipment that needs to be re-shipped will be charge the same shipping charges that apply to the original order.

Return shipping fee,

When the return shipment is returned to our warehouse, return shipping fee which is same amount of the original shipping fee will appear for all the international shipments.

To avoid all this, please fill out your address correctly.